Hi! I’m Jeanne, and I’m pleased to welcome you to Jeanne L Williams Psychological Services. I hope this site will answer some of the questions you may have, and help you prepare your child and/or you for an appointment at my office.  Here are some of the questions most frequently asked by new clients and their adults:


How can we get ready for the first appointment?

In preparation for your visit, you may want to look through the website with your child to let them check out the pictures.  All the pictures on the site were taken in my office, (except for the circle of kids on the banner, and the pictures of me -  which my 10-year-old took).  The pictures will show your child some of the toys and other items they will see when they get here.

In addition, please look at the following resources that will help you and your child know what  to expect: 

  • If you need to know how to get to my office, check out the contact info, which includes the address and a picture of my building.

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What should we expect when we get to your office?

the door to Jeanne's play room

When you arrive at my office, check to see if my door (just to the right at the top of the stairs) is open or closed.  If it’s open,  just pop your head in to let me know you have arrived, and then you can wait in the waiting area until I come to get you.  If it is closed, I probably have a client in with me, and I will come look for you in the waiting area as soon as I can.  

Sessions with children usually last 45 minutes; with teens and adults, they last 50 minutes.  For play therapy, I typically spend all or most of the session with the child.  I practice a child-centered style of therapy, which means that the child gets a lot of choice in how they spend that 45 minutes.  There is a variety of toys and art materials to choose from, as well as some books and games.  Some children prefer to play most of the time, and some children want to talk.  The child gets to choose.  You can read more about my philosophy of play therapy on the play therapy page of this website.

I almost always start and end appointments on time, so please arrive promptly, and you can expect to get out at the planned ending time (45 minutes after the session start time).

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Is there a waiting room?

My office is on the second floor of a two-story house that has been converted to an office building.  There is a small waiting area on the landing (just two chairs) where parents or other family members can hang out while the client is in with me. There are other offices on the same floor as well as throughout the building, so we ask that you help to keep things quiet in the waiting area.

If you do not want to wait in the building, Whyte Avenue is 5 blocks south of the office, with a terrific selection of cafes, restaurants, and shops awaiting you, and the river valley runs along the north side, if you would like to explore a more nature oriented walk.  I do ask that you return to my office at the correct time for your child’s appointment to be over, as I often have more clients waiting for me, and cannot be responsible for children left alone in the building.

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What’s the best way to communicate with Jeanne?

It is important that I know how things are going with your child during the week.  I need to hear about problems or concerns that you have, and also about things that are going well.  I am also glad to help you with parenting questions that you may have.

Since I want to give the child as much time as possible for their therapy session, parents and caregivers have several options for communicating with me.  

  • You can call me at any time at 780-757-8880.  If I don’t answer, leave a message that includes a good time to call back.  
  • You can email me at This email address is being protected from spambots. You need JavaScript enabled to view it..  
  • You can request a few minutes at the beginning or end of the session to talk to me alone.  If you have a young child, please bring another adult along who can wait with the child in the waiting area until it is their turn to come in with me. 
  • You can request an appointment to come see me without your child.

One thing I ask you not to do is to ask me, after the sessions, in front of the child, “how did she do?”, or “how was it?”  That is really not a question I could answer at that time, both because of time constraints, and for the sake of the child, who probably does not want to be talked about like that.

My clients (the kids) are also welcome to email me any time they want, with a question, a problem, or just a Hi to brighten my day!

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What about client confidentiality?

the big blue house

A parent or guardian is usually entitled to know what goes on in their child’s therapy session.  However, for the sake of building the child’s trust and sense of safety during their therapy, I request that what happens in the therapy office remain confidential, unless of course the child herself or himself chooses to share it.   I am happy to give general reports on how therapy is going (see Communicating with Jeanne), but prefer to keep the details of what the child is playing with, or what they are saying, between the child and me.  

I do have some exceptions to this, however.  If there is information that I think is important for parents or caregivers to know, I will certainly report that information to you.  Depending on the age of the child, I will often talk it over with the child first.  For older children I may say something like “I think your parent should know about this.  Do you want to have them come in and you can tell them yourself, or would you rather I told them?”  For very young children, I may not talk it over with them before talking to the parent.

In addition to this, I have an obligation to report suspected child abuse to the appropriate authorities.

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What happens in therapy if I’m not a little kid? ... or  ...  I’m much too old and way too cool for Play Therapy!

I work with kids of all ages, from toddlers to teens, and I even see some adults.  Older kids often wonder what they will be doing during their therapy session.  Typically, very young children spend most of their time playing or doing art, and older teens spend most of their time talking (although teens and adults seem to really enjoy art, sand tray therapy, and other non-talking activities!)   Children in between those ages get to choose how they will spend their therapy time – depending on the child, some may choose to spend most of their time playing, and others may prefer to talk more of the time.  A lot of teens like to play cards or other games, and mix that in with talking when they feel like it.   This is up to the client, and what they feel comfortable with. 

Another difference with older kids and teens, is that I like for them to help me set goals for their counselling, or even better, to set their own goals.  So if you fall into this category, start thinking about what you would like to get out of your time with me.

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How do I get there?

See my contact page, with my address and a picture of my building.

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 What payment methods do you accept?

You can pay by cheque or cash, or you can pay online. To pay onlne, go to your own bank's website and send an Interac E-Transfer. You will need to know my name (Jeanne Williams) and email address (This email address is being protected from spambots. You need JavaScript enabled to view it.), and you will need to make up a password and tell me what that password is (you can do that in a separate email to me). Once I receive your payment, I will email a receipt to you. I ask that clients pay on the day of the appointment.

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Do you do direct billing?

I do not do direct billing. As a registered psychologist, my services are covered by most benefit plans, however, I request that clients pay me on the day of the appointment. As soon as payment is received, I will email a receipt to the client, which can then be used for reimbursement from the client's insurance/benefits company. You will need to check with your own benefits company to find out whether my services are covered, and how much the company covers.

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How do I book future appointments?

Before you book your first appointment, I would like for you to call or email me. Tell me a bit about your needs/concerns, and I can tell you whether I can be of help to you. I will send you a link to my online booking site, and you can choose the date and time that works best for you to make an appointment. After that Initial Consultation, you can book your own future appointments any time you want. You can find the link for the online booking at the bottom of any email from me, or feel free to write and ask for the link any time. Once you click on the link, select either Initial Consultation, or Appointment with Jeanne, and you will get a calendar showing all of my upcoming openings for you to choose from. Let me know if you have any questions about that.


If you have any questions that weren't covered here, feel free to write me at This email address is being protected from spambots. You need JavaScript enabled to view it.